Mattress Return and Exchange Policy | Mattress Firm

Mattress Returns
and Exchanges

We're so confident we'll match you with the right mattress, you can take it home and sleep on it for 120 nights. If it's not the perfect fit, we'll happily pick it up and pair you with a new one.

Your new mattress needs time to adjust to your body. Here are a few ways to break in your mattress during your 120 nights to ensure it's perfect:

Let it breathe.

It's tempting to dress it up in new bedding,

but give it a few hours to settle and get some oxygen flow.

Put on the pressure.

Try using your hands and feet to apply some pressure to loosen it up.

Be patient.

It'll take some time for it to adjust to your body, usually around 3 weeks. Sleep on it every night for a minimum of 30 nights so your mattress can get to know you.

120 Night Sleep Trial® Details

120 NIGHT SLEEP TRIAL HIGHLIGHTS:
• It will take time for your body to adjust to your new mattress and vice versa. Because of this, we ask you to sleep on it for a minimum of 30 nights to allow for this adjustment period.
• Our 120 Night Sleep Trial is valid for one exchange and/or one return per purchase. This must be done within 120 days of the delivery date of your originally purchased mattress.
• To take advantage of the 120 Sleep Trial, there is a return processing charge of $249.99.
• Our 120 Night Sleep Trial is not valid on clearance, outlet, or preowned merchandise, floor and display models, pillows, mattress protectors, adjustable bases, furniture or other accessories.
• To help you on your journey to better sleep, your Sleep Expert may reach out to you via text message or phone call during the first 120 nights.

Full details of the 120 Night Sleep Trial Like most brand-new things, there’s going to be a bit of an adjustment period. Think of it like a brand new pair of running shoes. It will take time for your body to adjust to your new mattress and vice versa. In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on it for a minimum of 30 nights to allow for this adjustment period. After those first 30 nights, if you are still not completely comfortable, we will do our best to match you to your right mattress within 120 nights of your original mattress delivery date. Subject to the above guidelines, our 120 Night Sleep Trial is valid for one exchange and/or one return per purchase, which must be done within 120 days of the delivery date of your originally purchased mattress. You may exchange your mattress once, with a return processing charge of $249.99, and receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress. If you still aren’t absolutely satisfied with your new mattress, you can return it with a return processing charge $249.99, and receive, as a refund, the purchase price of your exchange mattress. Your refunded purchase price will be further reduced by any state use taxes that we are required to apply. Mattress Firm is unable to exchange or refund stained, unsanitary or damaged mattresses under the 120 Night Sleep Trial. That’s why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress. If you remove the original (white) law tag from the mattress or foundation, it will void the 120 Night Sleep Trial. Please note that our 120 Night Sleep Trial is not valid on clearance, outlet, or preowned merchandise, floor and display models, pillows, mattress protectors, adjustable bases, furniture or other accessories. All special order sizes (California King, Split Cal King, three quarter, crib, futon, etc.) for mattresses and foundations are final and not eligible for exchanges or returns. In the State of California, the California King size and the Split California King size are not special order and are therefore eligible for applicable comfort guarantee policies. Restocking fee does not apply in the State of Hawaii. Warranty replacement products do not qualify for Mattress Firm’s 120 Night Sleep Trial; the manufacturer’s warranty will apply. See a store associate for more details.

In addition to the 120 Night Sleep Trial, the following policies apply to your order:

120 NIGHT LOW PRICE GUARANTEE – We guarantee the best brands at the best prices. Subject to the following terms, we will match any advertised price including our own. If you find the same— or a comparable — mattress set advertised for less than your invoiced price within 120 days of purchase, simply bring the advertisement to a Sleep Experts store, and we will credit your account or mail a refund check for the price difference. Our 120 Night Low Price Guarantee does not apply to clearance, outlet, or preowned items or floor and display models. Merchandise offered for sale on auction sites (e.g., eBay, Craigslist, Facebook Marketplace etc.) is excluded from the 120 Night Low Price Guarantee.

REFUND - If the method of payment used for your purchase was a credit card, please allow 7-10 business days for your refund to be processed to the same credit card. If you paid with a check or cash, a check will be mailed to the address on file and will arrive in 2-4 weeks. If you financed your purchase, it may take up to 2 billing cycles for your refund to appear on your account. Refunds will be issued in the name of the purchasing customer on the applicable sales receipt.

SOCIAL MEDIA – Mattress Firm’s Sleep Experts are dedicated to helping their guests sleep well to live well. If they have helped you on your journey to better sleep, your Sleep Expert may ask for your permission to share your story or photo on social media. You are not required to take a photo. However, if you choose to allow your Sleep Expert to take a photo of you and/or your family members, you consent to the use of such photo, including your name and likeness, on social media channels of your Sleep Expert and/or Mattress Firm as well as for internal Mattress Firm purposes, such as affirmations of your Sleep Expert.

SAFETY FIRST – If a customer returns his or her mattress during the 120 Night Sleep Trial or because of the manufacturer's warranty, our delivery drivers are required to inspect the mattress and its foundation prior to accepting the returned or exchanged product(s). If your bed is found to be without its original law tags, unsanitary, stained, damaged by you or contaminated with insects, the product cannot be exchanged or returned for a refund. Mattress Firm drivers are not allowed to remove contaminated mattresses or foundations.

SMS MESSAGING AND AUTOMATED-PHONE CALLS – By purchasing any product or service from Sleep Experts or any of our affiliated brands, you expressly consent to receive recurring automated text messages and/or automated phone calls from or on behalf of us, to the phone number that you provided, which may contain pre-recorded messages, for purposes including confirming your order, providing you with order updates, delivery tracking and related updates, and surveying your guest experience. These calls and/or messages are solely for non-promotional/non-advertising related contact. Standard message and data rates may apply and message frequency may vary. Text STOP to 63476 or visit https://www.mattressfirm.com/customer-service.html to opt-out at any time.

GIFT WITH PURCHASE PROMOTIONS – If a customer participates in a Gift With Purchase promotion and then cancels, returns or otherwise receives a refund for his or her order of the product(s) required to be purchased to qualify for the promotion, the customer will be required to pay for the value of the Gift With Purchase item(s), which amount may be deducted from any refund otherwise due to the customer. A “Gift With Purchase” promotion means a promotion that includes a free or discounted item of value if a customer purchases a specified product or dollar amount of products.

ORDER TRACKING AND CUSTOMER SERVICE
• Delivery tracking information is available at mattressfirm.com/track
• For more information, visit our customer service page available at mattressfirm.com/customer-service.html